| Course | |||||
|---|---|---|---|---|---|
 | Business Innovation The philosophies of history’s great thinkers have been the starting point for much of the innovation we take for granted now. Without them, we might never have had cell phones, computers, or even electricity! See, critical thinking is the... | ||||
 | Coaching Essentials Have you ever been on a date with someone that did nothing but talk about themselves? Yep, we’ve all been there. They may have impressed you with funny stories, but they didn’t ask you any questions or take an interest in your life. Of... | ||||
 | Customer Service Applied Using the right language is like, really important man. ’Cos if you don’t then people might not respect you and stuff. That’s right. People will perceive you differently depending on the language you use. Be too conversational and relaxed,... | ||||
 | Customer Service Applied Positivity is great! When you’re positive, you lift everyone around you. You create positive energy that affects everybody you interact with, making everything you do seem easier. The opposite is also true. Negativity will make you unhappy and... | ||||
 | Customer Service Applied Information is difficult to understand when it’s not presented clearly. But it’s so much easier to understand when it is. When you present information, do it with clarity. If you don’t, you just won’t get the right message... | ||||
 | Customer Service Applied Dealing with people can sometimes be stressful, especially in customer service. Your customer could be frustrated, angry, or even upset. And sometimes, when they need to complain, it’s going to be you they’ll complain to. When you’re faced... | ||||
 | Customer Service Essentials “Should we be focusing on customer service or customer experience?”
That might sound like a trick question, but customer service and customer experience are two very different parts of the same puzzle. Understanding how the two terms... | ||||
 | Customer Service Essentials Know your brand. Would it surprise you to learn that knowing your brand is one of the best ways to provide top-notch customer service?
A brand isn’t only a logo, a quirky name, or a social media presence – it’s also the knowledge and... | ||||
 | Customer Service Essentials When you’re trying to solve a customer’s problem or make a sale, it can be a challenge not to focus on your own agenda. You have quotas to meet and metrics to beat.
But handling a situation incorrectly or in a pushy manner will not... | ||||
 | Customer Service Essentials You’re most likely familiar with this scenario. A difficult issue or unreasonable request comes up during the 5 minutes before the end of your shift. You’re tempted to shoot off the first response that comes to mind just to get the customer... |
